Refund & Returns Policy

The short version

You have 30 days from delivery to return most items for a full refund.
Items must be unworn, unused and returned with their original tags, dust bag and packaging.
Email Honeyfindsbee@gmail.com with your order number and we will send you return instructions.
Refunds are issued to your original payment method within 5 working days of your return arriving.
Faulty or incorrect items are always our responsibility, including return postage.

Returns window

You may return an item within 30 days of the date it was delivered. The day of delivery is day one. Returns received after 30 days may be accepted at our discretion as a credit note rather than a refund.

For orders placed in November and December, the returns window extends to 15 January so that gifts can be returned after the holidays.

Condition of returned items

To be accepted, an item must be in the condition you received it:

Unworn and unused, with no scuffs, creases or marks on leather, suede or soles.
With all original tags still attached and any hygiene seals unbroken.
In its original dust bag and box, where one was supplied.
With the order number included in the parcel.

What cannot be returned

For hygiene and legal reasons, the following cannot be returned unless faulty:

Earrings and other pierced jewellery.
Made-to-order or personalised items.
Items marked final sale at the time of purchase.
Items returned without their original tags or with signs of wear.

How to start a return

Our returns process has five steps:

Email us. Write to Honeyfindsbee@gmail.com with your order number, the item you want to return, and whether you would like a refund or an exchange. Include a photo if the item is faulty.
Wait for instructions. We reply within one working day with the return address and the courier details for your country.
Pack it up. Repack the item in its original dust bag and box, with the tags attached, and put the order number inside the parcel.
Send it back. Post the parcel within 7 days of receiving our instructions, and keep the tracking reference.
Get your refund. We inspect the item within 2 working days of arrival and refund you within a further 3 working days.

Refunds

Refunds are issued to the original payment method. Once we have inspected your return you will receive an email confirming the refund, and the money is released within 5 working days. Depending on your bank, it may take a further 3 to 10 days to appear on your statement.

We refund the price you paid, including any discount applied at checkout, plus the original standard delivery charge where the whole order is returned. Express and upgraded delivery charges are not refunded unless the item is faulty or incorrect. Duty and tax paid on import is not refunded by us. If you used a promotional code, the discount is not refunded in cash.

Exchanges

We do not operate a direct exchange service, because stock in small runs is limited and a size can sell out while a parcel is in transit. Instead: return the item for a refund, and place a new order for the size or colour you want. That way the item is reserved for you immediately. If you would prefer a credit note, ask us and we will issue one.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit, or is not what you ordered, tell us within 30 days of delivery. Send photographs of the item and the packaging. We will cover the cost of return postage and offer you the choice of a replacement, a repair, or a full refund including all delivery charges.

Please inspect footwear on a soft surface before wearing it outdoors. Shoes scuffed on pavement are treated as worn.

Two-year guarantee

In addition to your statutory rights, every Dozoluxe piece carries a two-year guarantee against manufacturing defects: stitching that fails, hardware that breaks, a zip that splits, or a finish that flakes under normal use. Wear and tear, accidental damage, and damage caused by cleaning products or improper care are not covered.

Repairs

We keep the patterns and hardware for every piece we make so that it can be repaired rather than replaced. For leather goods, write to us with photographs and we will quote for straps, linings, zips, edge refinishing and hardware replacement. Repair is usually cheaper than a new bag, and it is what the material deserves.

Who pays for return postage

You pay the cost of returning an item when you have changed your mind. We pay it when the item is faulty, damaged, or not what you ordered. We do not refund return postage that you arrange yourself unless we asked you to arrange it.

Chargebacks

If you believe a refund is overdue, please write to us before contacting your bank. Most problems are an inspection or a courier scan away from being solved, and we can usually resolve them the same week.