Shipping Policy – Dozoluxe

The short version

Orders are processed within 1 to 2 working days.
Delivery is typically 3 to 6 working days, depending on destination.
Delivery is free worldwide on orders over $300.
Duties and import taxes are the customer’s responsibility unless stated otherwise at checkout.
If a parcel does not arrive, email Honeyfindsbee@gmail.com and we will open a trace with the carrier.

Where we ship

We ship worldwide. If you cannot complete an order to your country at checkout, write to Honeyfindsbee@gmail.com and we will arrange it manually.

Processing times

In-stock orders are picked, checked and packed within 1 to 2 working days of payment. Orders placed at the weekend or on a national holiday begin processing on the next working day. You will receive a dispatch email with a tracking number as soon as your parcel leaves us.

If an item is temporarily out of stock, we will tell you within one working day and give you the option of waiting, swapping it for something else, or taking a full refund on that item.

Delivery estimates

Once dispatched, typical transit times are:

United Kingdom and Ireland: 1 to 3 working days.
European Union: 2 to 5 working days.
United States and Canada: 3 to 6 working days.
Australia, New Zealand and Asia: 4 to 8 working days.
Rest of world: 5 to 12 working days.
These are estimates, not guarantees. Customs inspection, severe weather and peak-season backlogs can all add time, and none of them are within our control.

Delivery charges

Delivery is free on orders over $300. Below that threshold, the exact charge for your destination is calculated at checkout before you pay, and is shown in US dollars alongside the order total. We do not apply surcharges after an order is placed.

Duties and import taxes

Orders shipped outside the United States may be subject to import duty, VAT or sales tax charged by your local customs authority. These charges are the customer’s responsibility and are collected by the carrier before delivery. We cannot predict their amount and we cannot refund them if you return an item. Refusing a parcel to avoid a customs charge means the parcel is returned to us and refunded less the outbound and return shipping costs.

Tracking

Every parcel is sent with a tracking number, included in your dispatch email. If tracking has not updated for more than five working days, email us and we will investigate with the carrier.

If a parcel is late, lost or damaged

Late. If your parcel has not arrived within the estimate above, write to Honeyfindsbee@gmail.com with your order number. We will ask the carrier to trace it, and we will keep you informed until it is resolved.

Lost. A parcel is treated as lost once the carrier has completed a trace and confirmed it cannot be found. At that point you may choose a replacement or a full refund, including delivery charges.

Damaged. Photograph the parcel and its contents before unpacking any further, and email us within 48 hours of delivery. Do not return the item before writing to us. See our returns policy for how faults are handled.

Changing an address or cancelling an order

Write to us as soon as possible if you need to change a delivery address or cancel an order. We can change either if the parcel has not yet been dispatched. Once it is with the carrier, the address can sometimes still be changed through the tracking page, but not always.

Collecting in person

We do not operate a retail store. If you would like to collect an order in person, write to us and, if collection can be arranged, we will send you the pickup address and a time by email.