Privacy Policy – Dozoluxe

The short version

We collect only what we need to sell you something and get it to you: your name, contact details, delivery address, order history and payment confirmation.
We never sell your personal information, and we never see your full card number.
We use a small number of cookies to keep your cart and to understand which pages are useful.
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it, by writing to Honeyfindsbee@gmail.com.

Who we are

Dozoluxe is an online retailer of women’s bags, shoes and ready-to-wear. This policy explains what we do with personal information when you visit our site, place an order or contact us. For the purposes of applicable data protection law, Dozoluxe is the controller of that information.

What we collect

We collect the following categories of information:

Information you give us. Your name, email address, delivery and billing address, telephone number, and the contents of any message you send us through our contact form or by email.
Order information. What you bought, when, the amount paid, and the delivery address. We keep this so we can process returns, honour guarantees and answer questions about your purchase years later.
Payment information. Payments are handled by our payment processor. We receive a confirmation that a payment succeeded, a transaction reference and the last four digits of the card. We do not receive or store your full card number.
Technical information. IP address, browser type, device type and the pages you visit on our site, collected through cookies and server logs.

Why we collect it

We use your information to process and deliver your order, to send order confirmations and dispatch notices, to handle returns, refunds and warranty claims, to answer your questions, to detect and prevent fraud, to keep our own accounting records, and to improve the site.

Where we send you marketing email, we do so only with your consent, and every message contains a one-click unsubscribe link.

Cookies and similar technologies

We use a small number of cookies. Strictly necessary cookies keep your shopping cart and your login session working; without them the shop cannot function. Analytics cookies tell us which pages are read and where visitors give up, in aggregate. You can block or delete cookies in your browser settings, although blocking strictly necessary cookies will prevent you from checking out.

Who we share it with

We share personal information only with service providers who help us run the shop, and only as far as they need it:

Our payment processor, to take payment and handle refunds.
Our shipping carriers, to deliver your order and provide tracking.
Our email and hosting providers, to send order mail and run the website.
Our accountants, where the law requires us to keep records of sales.
Courts, regulators or law enforcement, where we are legally required to do so.

How long we keep it

Order records are kept for the period required by tax and consumer law, which is generally six to ten years depending on your jurisdiction, and for as long as we need them to honour a repair or guarantee. Enquiry emails are kept for two years. Analytics data is retained in aggregate and is not linked to you personally after 14 months.

Your rights

Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to have your information deleted, to object to or restrict certain processing, to receive your information in a portable format, and to withdraw consent to marketing at any time.

To exercise any of these rights, write to Honeyfindsbee@gmail.com. We will respond within 30 days. If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your national data protection authority.

Security

Our site is served over HTTPS. Access to customer data is restricted to the people who need it to fulfil orders and answer enquiries. No system is perfect; if we ever become aware of a breach affecting your information, we will tell you and the relevant regulator without undue delay.

Children

Our shop is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us their details, write to us and we will delete the record.

Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The date at the top of this page always shows the current version. Material changes will be announced on this page before they take effect.